What should I do if my dog or cat has been involved in an accident?

Minor accidents

If your pet's been involved in a minor accident and you don't think their life is at risk, you can call vetfone at any time of day or night on 0800 072 8190 for further advice. If they advise you to see a vet, their staff can help to locate your nearest urgent treatment.

Serious accidents

If your pet's been involved in a more serious accident and you think their life may be at risk, you should see a vet as soon as possible.

If your pet has seen a vet and you would like to start making a claim you can download our pet claims form here. We may be able to pay your vet directly.

For more advice you can also call one of our claims team on 03301 007 801.

Phone>

We're currently CLOSED. Please see our opening hours below.

Please call us on 0330 102 3638.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
Email & Post>

We're currently CLOSED. Please see our opening hours below.

Please call us on 03301 007 801.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
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