What information do I need to make a claim?

Depending on the claim you're making, in addition to your policy number you may be asked to provide:

  • Original documents such as receipts, invoices, instruction booklets or photographs that can confirm age, make, model or cost of the item you're claiming for 
  • The date you bought the lost/damaged item(s) 
  • Written confirmation by a qualified electrician that electrical items are beyond repair

If you've been burgled or had items stolen, you should notify the police immediately and also give us the Crime Reference Number. 



Sales Numbers

Landlord Quotation - 03301 024 518

Claims and Service Numbers

Claims Helpline (including Emergency Repairs and Catastrophe Claims) - 0330 102 4098

(24 hours a day, 365 days a year)

Advice Line – 01455 255015 (please quote code number 71113 for advisory service).

To make changes to an existing policy 0330 102 4501

*Calls may be recorded and monitored.

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