Am I covered for home emergencies such as water leaks and loose roof tiles?

If you have a home emergency, such as a leak, as standard you get:

  • >access to our 24 hour legal and emergency repairs advice service,
  • >up to £200 for emergency domestic disasters such as roof tiles coming off or structural damage.

Upgrade your Home Emergency cover

You can choose to increase this cover to £1000 with our Home Emergency optional extra. It also gives you up to £500 towards the cost of a new boiler (boilers must be under 15 years old and have been serviced in the last 12 months).

Find out more about our Home Emergency upgrade here:

You can add this upgrade to your policy by contacting us on one of the options below.

Get help for a home emergency

To get help with a home emergency please call our freephone 24 hour home emergency helpline on 0800 300 684.




24 hour home emergency helpline – 0800 300 684.

To add the home emergency upgrade – 0330 102 3627.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

Monday to Friday, 8am to 9pm

Saturday, 8am to 5pm

Sunday, 9am to 5pm.

Email & Post>


Please Email

Include as much as detail as possible, including your policy number, name and personal contact information, but for security reasons please don't send us payment information by Email.

We’ll respond within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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