How do I register for an online account to make changes to my home policy?

Register for an online account

If you haven’t already done so, you can register for an online account here.

Once registered, you will be able to do the following online:

  • >change your account password and Email address
  • >find out your policy number
  • >find out your renewal date
  • >retrieve a quote.
  • Please note that if you change your password it may take up to 24 hours to receive the reset Email.

    The person registering for the account must be the policyholder.

    If you have any problems registering it could be because you haven’t used the same personal information you used to set up your policy. Remember to use the same details including the same Email address.

    Get in touch

    If you’d prefer to speak to one of our friendly customer service managers, or make any other changes to your policy, please call us on the phone number below.




Please call us on 03301 023 627.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 5pm
  • Sunday, 9am to 4pm
Email & Post>


Please Email

Include as much as detail as possible, including your policy number, name and personal contact information, but for security reasons please don't send us payment information by Email.

We’ll respond within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

Thanks for your feedback

Please don't enter any personal information (such as your policy number, email address or password) in the box above.

More For Our Customers

MORE TH>N - News and Information

MORE TH>N brings you all the news and information about what we cover, what we do and what that means for you, including flood advice.

Customer loyalty discount

You already trust us with your insurance, so we want to thank you by offering you a great deal on other selected insurance products.