How do I renew or cancel my policy?

Car Insurance renewals

About one month before your renewal date you’ll receive a letter from us. The letter will explain how to check and renew your policy.

Renew online

If you're asked to renew online, you'll need to log in to your account and follow a few simple steps.  

Renew by phone

Or you can call the phone number below to renew your policy.


If you would like to cancel your policy, please contact us on one of the options below.




Please call us on 0330 102 2911.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 5pm
  • Sunday, 9am to 4pm.
Email & Post>


For general enquiries please Email

For claims please Email

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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