If you're unsure whether to claim, you should check your excess on your Policy Schedule and what you are covered for.
Once you have contacted us, we will advise you on the next steps and what we need to assess your claim.
To start a claim go to our page on making a car claim.
Report a claim in the UK: 0800 300 252 (Opening Hours - Monday to Friday 8am to 8pm, Saturday 8am to 4pm). For emergency recovery our dedicated claims helpline is open 24 hours a day, 7 days a week.
Existing Claims helpline: 0330 1023 630 (Opening Hours - Monday to Friday 8am to 8pm, Saturday 9am to 4pm)
Claims helpline from outside the UK: - +(44)330 102 4115
Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.
For claims please Email firstname.lastname@example.org.
When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.
We’ll respond to your Email within 24 hours, Monday to Friday.
You can also write to us at:
Rapid Motor Claims
PO BOX 256
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