Should I make a Car Insurance claim?

If you're unsure whether to claim, you should check your excess on your Policy Schedule and what you are covered for. 

Once you have contacted us, we will advise you on the next steps and what we need to assess your claim.

Make a claim

To start a claim go to our page on making a car claim



We're currently OPEN.

Please call us on 0330 1023 630.

Claims from outside the UK - 0330 102 4115.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 8am to 4pm.
Email & Post>


For general enquiries please Email

For claims please Email

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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