What can I do if I change my mind about my Car Insurance?

Once you've purchased or renewed your policy, you'll have the right to change your mind within 14 days.  You will have to pay a £25.00 administration charge, but we'll refund any premiums paid (unless you have made a claim within that time).

If you wish to cancel after the Cooling off period, the administration charge increases to £50.00 and we will only refund a proportion of your premium.  Please see the policy wording for our full cancellation terms.

You can cancel in 'Your Account' area, or by contacting us using one of the methods below.




Please call us on 0330 102 2911.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 8pm
  • Saturday, 9am to 5pm
  • Sunday, 9am to 4pm.
Email & Post>


For general enquiries please Email car@morethan.com

For claims please Email morethan.motorclaims@uk.rsagroup.com.

When you Email us please include your policy number, name and personal contact information, and if you're making a claim, as much detail about the claim as possible. For security reasons, please don't send us payment information by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Customer Services
PO Box 825
Colmore Gate
B3 2AY

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