How do I renew my pet policy?

Your renewal invite letter will contain details of your renewal policy and your renewal price.

Monthly renewals

If you pay by monthly Direct Debit, your policy will automatically renew so there's no need to contact us.

Annual renewals

If you pay annually you can accept your renewal by calling the phone number on the top of your renewal letter.


We're currently CLOSED. Please see our opening hours below.

Please call us on 0330 102 3638.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
Email & Post>


For general enquiries please Email

For claims please Email

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.


You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
B2 2RA

Quote reference: PETNET.

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