What is defined as a vet fee?

You are covered for the cost of vet fees under your policy. But the amount you can claim depends on whether you have an Accident Only, Basic, Classic or Premier policy and is subject to the terms and conditions of your policy.
For more information either read your policy schedule you were sent when you bought your policy or download your policy documents.

Included vet fee costs

Vet fees include the cost of: 

  • >an examination
  • >consultation
  • >advice
  • >tests
  • >x-rays
  • >surgery
  • >medication
  • >nursing care
  • >physiotherapy
  • >homeopathic and herbal medicine

These treatments and services must be provided by a vet or someone who works at a vets under the instruction of a vet.

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Phone>

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Please call us on 0330 102 3638.

Please note that charges may apply if you call from your mobile phone. Calls may be recorded and monitored.

Opening times

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 5pm.
Email & Post>

Email

For general enquiries please Email pet@morethan.com

For claims please Email morethan.petclaims@uk.rsagroup.com

Include as much as detail as possible, including your policy number, name and personal contact information.  For security reasons please don't send us payment details by Email.

We’ll respond to your Email within 24 hours, Monday to Friday.

Post

You can also write to us at:

MORE TH>N Pet Insurance
PO BOX 15769
Birmingham
B2 2RA

Quote reference: PETNET.

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