Contact Us

What do you want to talk to us about?

Car Insurance

Email

We’re here to answer your emails about your Car Insurance policy, claims and other customer services enquiries.

Please email car@morethan.com and include as much as detail as possible, including your policy number, name and personal contact information.

We’ll respond to your email within 24 hours, Monday to Friday.

Phone

Sales Numbers

Car Quotation - 0800 300 220
Web Quotation Helpline - 0800 072 4186
(Monday to Friday, 8am to 9pm, Saturday, 8am to 5pm and Sunday 9am to 5pm).

Service Numbers

If your policy number starts RSAP please ring - 0844 873 7253
All other policies – please contact the Car Customer Service Line - 0844 854 8853 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Claims Numbers

Report a claim in the UK
MORE TH>N Car Insurance - 0800 300 252 (Opening Hours - Monday to Friday 8am to 8pm, Saturday 8am to 4pm). We're open 24 hours for emergencies.

Reported claims
MORE TH>N Car Insurance - 0800 300 234 (Opening Hours - Monday to Friday 8am to 8pm, Saturday 8am to 4pm)

Claims reported outside the UK
Claims Helpline - +(44) 0870 600 2900 (Opening Hours - Monday to Friday 9am to 5pm).

Other Useful Numbers

Breakdown Helpline - 0800 300 988
If you're calling from your mobile, you can use our local rate number: 0151 24 000 99
Hearing impaired customers requiring breakdown assistance please text your registration number to - +44 (0) 7624 808324

Glass Helpline - 0800 731 3172

Legal Helpline - 0800 413 431 (24hrs a day, 7 days a week)

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N Customer Services
PO Box 825
Colmore Gate
Birmingham
B3 2AY

Home Insurance

Email

We’re here to answer your emails about your Home Insurance policy, claims and other customer services enquiries.

Please email home@morethan.com and include as much as detail as possible, including your policy number, name and personal contact information.

We’ll respond to your email within 24 hours, Monday to Friday.

Phone

Sales Numbers

Home Quotation - 0800 300 660
Web Quotation Helpline - 0800 107 1905
(Monday to Friday, 8am to 9pm, Saturday, 8am to 5pm and Sunday 9am to 5pm). 

Service Numbers

Customer Service Line – 0844 854 8851 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Claims Numbers

Claims Helpline - 0800 300 699 (Monday to Friday 8am to 9pm, Saturday 9am to 5pm to report a new claim or to enquire about an existing claim).

Helplines

24-hour Domestic Emergency Helpline - 0800 300 684

24-hour Free Legal Advice Line - 0800 300 688 

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N Customer Services
PO Box 825
Colmore Gate
Birmingham
B3 2AY

Life Insurance

Email

We're here to answer your emails about your Life Insurance policy and all other customer services enquiries.

Please email morethan@directlife.co.uk and include as much as detail as possible, including your policy number, name and personal contact information.

Phone

For a new Term Life Insurance, Critical Illness or Income Protection quotation call the MORE TH>N Life Insurance Quotation Helpline - 0800 587 2653 (Monday to Friday, 8am to 9pm).

If you already hold a policy purchased through MORE TH>N (purchased after 2003) call the MORE TH>N Life Insurance Customer Helpline - 01243 819 201 (Monday to Friday 8.30am to 5pm).

If you already hold a Life or Endowment policy purchased through Royal & Sun Alliance (purchased before 2003) call the RSA Insurance Customer Helpline - 0800 939 394 (Monday to Friday 9am to 5pm).

If you hold a Health Insurance policy purchased through RSA call the RSA Insurance Customer Helpline - 0800 028 1337 (Monday to Friday, 8am to 7pm and Saturday, 9am to 1pm).

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

Life Insurance enquiries for customers who bought their policy after January 2003

MORE TH>N
Friars House
52A East Street
Chichester
West Sussex
PO19 1JG

Life Insurance enquiries for customers who bought their policy before January 2003

MORE TH>N
Life & Pensions
Customer Servicing
P O Box 294
New Hall Place
Liverpool
L69 3ST

Pet Insurance

Email

We’re here to answer your emails about your Pet Insurance policy, claims and other customer services enquiries.

Please email pet@morethan.com and include as much as detail as possible, including your policy number, name and personal contact information.

We’ll respond to your email within 24 hours, Monday to Friday.

Phone

Sales Numbers

Web Quotation Helpline – 0800 107 8849, please quote reference PETNET when you call
(Monday to Friday, 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Help and Customer Services

Customer Service Line - 0800 107 1893 (Monday to Friday 8am to 6pm, Saturday 9am to 5pm).

Vetfone - 24/7 vet helpline - 0800 072 8190

Claims Helpline - 0800 300 889 (Monday to Friday 8am to 6pm, Saturday 9am to 5pm).

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N Pet Insurance
PO BOX 15769
Birmingham
B2 2RA

Quote reference: PETNET

Travel Insurance

Email

We’re here to answer your emails about your Travel Insurance policy and all other customer services enquiries.

If your Policy Number begins with MT-TRAV please email morethantravelhelp@hoodtravel.co.uk and include as much detail as possible, including your policy number, name and personal contact information.

Otherwise please email morethan@aria-assistance.co.uk with the information detailed above.

Phone

For a Travel Quote please phone 0800 980 5573 (Monday to Friday, 8am to 7pm, Saturday 9am to 5pm)

If your Policy Number begins with MT-TRAV please use the following numbers:

Customer Services Helpline: 0345 078 7502 (Monday to Friday, 8am to 7pm, Saturday 9am to 5pm)

Claims Helpline: 0800 197 2346 (Monday to Sunday 8am to 8pm)

Emergency Medical Assistance: +44 1243 621 183 (available 24/7, 365 days a year)

 

Otherwise please use the following numbers:

Customer Services Helpline – 0800 048 4285 (Monday to Friday, 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 5pm)

Claims Helpline – 0800 048 4266 (Monday to Friday 8am to 6pm, Saturday, 8am to 4pm)

Emergency Medical Assistance, available 24/7, 365 days a year, +44 1444 442810

Post

If your Policy Number begins with MT-TRAV please write to:

MORE TH>N Travel Insurance

Customer Services

1st Floor Maitland House

Warrior Square

Southend-On-Sea

Essex

SS1 2JY

 

Otherwise please write to:

 MORE TH>N Travel Insurance

Customer Services

Sussex House

Perrymount Road

Haywards Heath

West Sussex

RH16 1DN

Complaints

Email

We’re here to help resolve your complaint.

Please email enquiries@morethan.com and include your policy number, name and personal contact information and as much detail as possible about your complaint.

We’ll respond to your email within 24 hours, Monday to Friday.

Phone

Before you contact us it might be useful to first read our complaints procedure

Customer service & website numbers 

Home - 0844 854 8851

Car (if your policy number starts RSAP) - 0844 873 7253

Car (All other policies) - 0844 854 8853

Pet - 0800 107 1893

Travel (if your policy number starts HYB) - 0800 300 985

Travel (All other policies) - 0800 048 4285

Life - 0800 587 2653 

Claims  

Home - 0800 300 699

Car - 0800 300 234

Pet - 0800 300 889

Travel (if your policy number starts HYB) - 0800 300 909

Travel (All other policies) - 0800 048 4266

Life - 0800 587 2653 

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N
Customer Relations Team

PO Box 2075
Livingston
EH54 0EP

Before you contact us it might be useful to first read our complaints procedure

 

Website

Email

We're here to answer your emails about the MORE TH>N website.

Please email enquiries@morethan.com and include as much as detail as possible, including your policy number, name and personal contact information.

Phone

Helpline - 0800 072 4186 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N Customer Services
PO Box 825
Colmore Gate
Birmingham
B3 2AY

General Enquiry

Email

We’re here to answer your emails about your policy and all other customer services enquiries.

Please email enquiries@morethan.com and include as much as detail as possible, including your policy number, name and personal contact information.

We'll respond to your email within 24 hours, Monday to Friday.

Phone

Helpline - 0800 072 4186 (Monday to Friday 8am to 9pm, Saturday 8am to 5pm and Sunday 9am to 5pm).

Hearing or Speech Difficulties

If you have hearing or speech difficulties you can contact us using Minicom on 0800 300 836.

Calls may be recorded and monitored.

Post

MORE TH>N Customer Services
P O Box 825
Colmore Gate
Birmingham
B3 2AY

More For Our Customers

Offers on High Street Stores & Days Out

When you become a MORE TH>N customer you'll have access to MORE 4ME, a website dedicated to discounts and offers specially for you.

Inside MORE TH>N - News and Information

Inside MORE TH>N brings you all the news and information about what we cover, what we do and what that means for you.