Need to make a claim?

Simply call us on 0800 300 909, all you need is your policy number.

Monday to Friday 9am to 5pm. 

Alternatively you can download the appropriate claim form, details of how to complete it are within the form together with the address of where to send it.

• Download this form if you need to make a baggage claim
• Download this form if you need to make a holiday cancellation claim
• Download this form if you need to make a medical claim
• Download this form if you need to make a travel delay claim

To read this booklet, you may need to install Adobe Acrobat on your machine. If you haven’t already got this free download, get Adobe Acrobat now.

If you need emergency medical assistance call 24 hours a day on:

Top Tips for Smooth Claims

• Take any insurance helpline numbers and your policy booklet with you
• Lost luggage – make sure you fill in a form called ‘Property Irregularity Report’ at the airport as soon as your luggage has gone missing – enclose it with your claim
• Travel delays – get a signed document from the airline detailing reasons for the delay and the scheduled and actual time you left and time you arrived
• If you have money or belongings stolen, report it to the local police immediately and keep the Police Report
• Take a photocopy of your passport away with you – it will facilitate organising a replacement if yours is stolen