Making a Travel Insurance Claim
Details on how to make a Travel Insurance
claim on your cover.
Need to make a claim?
| For policy numbers with HYB | |
|---|---|
| If you need emergency medical assistance | + 44 1444 442810 (calling from abroad) 01444 442810 (calling from UK) Available 24/7, 365 days a year |
| For all other claims | 0800 048 4266 Available Mon – Fri 8-6 and Saturday 8-4 |
| If you need to make a baggage claim | Call the claims line on 0800 048 4266 |
| If you need to make a holiday cancellation claim | Call the claims line on 0800 048 4266 |
| If you need to make a medical claim | After you return home call the claims line on 0800 048 4266 |
| If you need to make a travel delay claim | Call the claims line on 0800 048 4266 |
| For policy numbers beginning HYB | |
|---|---|
| If you need emergency medical assistance | +44 2087633021 (calling from abroad) 0208 763 3021 (calling from the UK) Available 24/7, 365 days a year |
| For all other claims | 0800 300 909 Available Mon – Fri 9-5 |
| You can email us at | international.ops@firstassist.co.uk |
| Or complete the online notification form | www.firstassist.co.uk/assistance /claims_info.asp |
| Downloadableform if you need to make a baggage claim | baggage claim |
| Downloadable form if you need to make a holiday cancellation claim | holiday cancellation claim |
| Downloadable form if you need to make a medical claim | medical claim |
| Downloadable form if you need to make a travel delay claim | travel delay claim |
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Top Tips for Smooth Claims
- Take any travel insurance claim helpline numbers and your policy booklet with you
- Lost luggage – make sure you fill in a form called ‘Property Irregularity Report’ at the airport as soon as your luggage has gone missing – enclose it with your claim
- Travel delays – get a signed document from the airline detailing reasons for the delay and the scheduled and actual time you left and time you arrived
- If you have money or belongings stolen, report it to the local police immediately and keep the Police Report
- Take a photocopy of your passport away with you – it will facilitate organising a replacement if yours is stolen
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Existing policyholders can register to:-
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