Vehicle Breakdown Insurance FAQs

Frequently asked questions on Breakdown Cover.

Frequently Asked Questions

How quickly will you reach me if I break down?
Will you contact my friends or relatives?
Am I covered if I run out of fuel?
How many recovery crews do you have?
Will you still help if I only have a flat tyre?
If I'm towing a caravan or trailer is that covered?
What happens if my car can't be repaired at the roadside?

How quickly will you reach me if I break down?

We aim to be with you within 35 minutes from when you report your vehicle breakdown which means you won't have to wait too long for us to reach you.

Will you contact my friends or relatives?

So that your friends or relatives don't worry when you haven't arrived, we'll try to contact them by phone or fax to let them know your situation.

Am I covered if I run out of fuel?

Don't worry, if you run out of fuel mid journey we'll arrange for fuel to be taken to you. And if the level of cover you have chosen includes Homecall we'll even get fuel to you if you run out at home or within 1 mile of your home address.

How many recovery crews do you have?

We have over 3,500 recovery crews at our disposal 24 hours a day, 365 days a year - so we're always ready to help.

Will you still help if I only have a flat tyre?

We're ready to help - although you should always carry a spare tyre. And if the level of cover you have chosen includes Homecall we'll even help with a flat tyre if you're at home or within 1 mile of your home address. If you're towing a caravan or trailer, remember to carry a spare tyre for that as well.

If I'm towing a caravan or trailer is that covered?

Yes. If your car is towing a trailer or caravan, that's covered too. Breakdown insurance cover can also be for other vehicles including from your van to your motorhome.

What happens if my car can't be repaired at the roadside?

We aim to repair around 75% of all breakdowns at the roadside. However if your car can't be fixed on the spot we'll take it to a garage within 10 miles. If you have our Recovery option then you can choose for your car to be taken to your home, to a garage or on to your destination. You also have the option of continuing your journey using a hire car and if your car has to be kept at the garage overnight we'll arrange emergency overnight accommodation for you and up to 8 passengers.